On June of 2026, all maintenance engineers of Dalian Konform Customer Service Department gathered at the company to summarize their work for the half year of 2026 and conduct specialized training.
At the summary meeting, the general manager(Mr.Song)expressed recognition and gratitude for the hard work of the customer service department, introduced the company's business situation and future development plan in the future. also put forward requirements and expectations for customer service work.
During the training session, the Chief engineer of Dalian Konform shared with everyone the improvement achievements and technological breakthroughs in the mechanical and electrical fields of continuous extrusion industry, helping the engineers to gain the deep understanding of the development trend of continuous extrusion technology and providing detailed answers to everyone's questions. In the interactive communication session, the maintenance engineers actively discussed and reviewed the work process in detail based on their actual work, and sorted out various problems and difficulties encountered during the continuous extrusion machine debugging site; In response to these difficulties, everyone discussed improvement measures with technical colleagues and put forward multiple practical and feasible suggestions, providing valuable references for the design department's subsequent research and development. Through communication and learning, colleagues in the customer service department have further strengthened their confidence and enhanced team cohesion.
As a leading company in the global continuous extrusion field, Dalian Konform Technology Co., Ltd.'s stable market position not only stems from leading technology and high-quality products, but also from a comprehensive and high standard customer service system. After years of development, the company has established a highly competitive after-customer service advantage, providing solid guarantees for global customers. Our customer service team has 30 engineers, including mechanical and electrical aspects. Due to the high proportion of foreign sales, approximately 35%. So it is often necessary to arrange tasks for overseas debugging. All engineers serving abroad can master basic English language. And be able to provide comprehensive training to customers.
Dalian Konform always adheres to the customer-centric service philosophy and emphasizes communication and exchange with customers. Service personnel are not only problem solvers, but also technical advisors to customers. They patiently listen to customer ‘s needs, provide detailed answers to customer questions, guide customers in operating equipment in a standardized manner, and reduce faults caused by improper operation from the root. In addition, Dalian Konform has established an efficient internal collaboration mechanism, where the customer service team closely cooperates with departments such as production, technology, and sales. When encountering complex problems, they can quickly mobilize multiple resources for joint research and development. At the same time, the company will regularly collect customer feedback, conduct in-depth analysis, and timely improve service processes and content to continuously enhance customer satisfaction. The customer service has become one of core competitive advantages for Dalian Konform. In the future, the company will continue to deeply cultivate the field of customer service, continuously innovate service models, improve service quality, provide better and more efficient service to global customers, and help customers achieve better development.